Customer Success & Support
Customer Success Manager
Help Pabesto Tech clients successfully launch and grow their businesses on our platform — and turn them into raving fans.
Hybrid – Gurgaon · Full-time · 1–3 yrs
About the role
Our clients are Indian entrepreneurs who have entrusted Pabesto Tech to power their business. As Customer Success Manager, you are their champion inside the company. You will onboard new clients, ensure they get value from their apps, proactively resolve issues, and identify expansion opportunities.
You are equal parts empathetic listener, project manager, and technical guide. You can explain how an app works to a first-time founder in Gurgaon as easily as to a tech-savvy entrepreneur in Bengaluru.
What you'll do
- Own the onboarding process for new clients end-to-end
- Build strong relationships with clients through regular check-ins
- Monitor usage metrics and proactively reach out to at-risk accounts
- Act as the internal advocate for client feedback and feature requests
- Coordinate with engineering on client-reported bugs
- Track renewals, upsell opportunities, and report on NPS
What we're looking for
- 1–3 years of customer success, account management, or client services experience
- Excellent communication skills in Hindi and English
- Comfortable with project management and CRM tools
- Patience, empathy, and a genuine desire to help people succeed
- Ability to understand and explain technical concepts simply
- Bonus: experience with SaaS or app-based product companies